Returns & Exchanges
EXCHANGES
If you’d like to exchange your shoes in you may do so within 28 days the delivery date. All purchased shoes must be tried on a carpeted surface before regular wear. If any returned pair is damaged, scuffed, soiled or worn on the sole or any other areas, we may refuse to give an exchange and will return the shoes to the customer. Shoes must be returned in their original undamaged shoebox as this is considered part of the product. Upon receipt of returned goods, katmaconie.com reserves the right to deny refund if the merchandise does not meet return policy requirements. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
RETURNS
If you are unhappy with your shoes in any way you may return them within 14 days the delivery date. All purchased shoes must be tried on a carpeted surface before regular wear. If any returned pair is damaged, scuffed, soiled or worn on the sole or any other areas, we may refuse to give a refund and will return the shoes to the customer. Shoes must be returned in their original undamaged shoebox as this is considered part of the product. Upon receipt of returned goods, katmaconie.com reserves the right to deny refund if the merchandise does not meet return policy requirements. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
DEFECTIVE GOODS
If you claim that the product is defective, we will examine the returned product. If we agree that there is a defect we will notify you of you refund via e-mail within a reasonable period of time. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If we believe the item is not defective the item will be returned to you.
POLICIES
Items purchased online may not be returned to department stores holding the Kat Maconie range. Items purchased at department stores or boutiques, may not be returned online. Exchange and return policies are subject to change without notice. Still have questions? Customer service can be reached Monday - Friday between 10 AM - 6PM at :
T : +44(0) 0207736 9655
Email: [email protected]
If you would like to process a return online please click here
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